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Service-level agreement
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#	Item
971	Enterprise IT Shared Services Service Level Agreement Enterprise Data Center Service Details (Revision Date: [removed]) Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:43 Mainframe computer Backup SAS Data center Virtual tape library Computing Concurrent computing Distributed computing
972	Enterprise IT Shared Services Service Level Agreement Customer Care Center Details (Revision Date: October 7, 2010) Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:43 Business Firefighting in the United States Disaster preparedness Incident management Notification system Technical support Customer relationship management Customer service Password Marketing Customer experience management Information technology management
973	Enterprise IT Shared Services Service Level Agreement Telecommunications Service Details (Revision Date: September 15, 2010) Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:42 Electronics Broadband Voice-mail Voice over IP Call centre AT&T Business telephone system Telephony Electronic engineering Computer telephony integration
974	IT Shared Services SLA Program Service Level Agreement (SLA) Frequently Asked Questions (As of: December 12, 2010) Question Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:42 Outsourcing Contract law Service-level agreement ECRM Customer relationship management Management Information technology management Business Marketing
975	CIO/OFT IT Shared Services Service Level Agreement Fact Sheet _______________________________________________________________________________________ SLA Program Strategic Goals: To advance the provisions of the Charter Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:43 Service-level agreement Management Information Technology Infrastructure Library Business Information technology management Outsourcing Contract law
976	IT Shared Services SLA Program Service Level Agreement For Enterprise IT Shared Services Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:43 Contract law Service-level agreement Information Technology Infrastructure Library Chief information officer Technology Information technology management Outsourcing Management
977	Enterprise IT Shared Services Service Level Agreement NYeNet Service Details (Revision Date: September 15, 2010) Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:42 Multiplexing Videotelephony Digital Signal 1 Frame Relay Integrated Services Digital Network Router Internet backbone Electronic engineering Network architecture OSI protocols
978	Application Development and Support Service Description The Application Development & Support (AD&S) service provides high-end design and the latest Web technologies to North Carolina government at the lowest possible ra Add to Reading List Source URL: www.its.nc.gov Language: English - Date: 2012-07-23 11:12:48 Management Service-level agreement Issue tracking system Service desk Service Customer service Business continuity Helpdesk and incident reporting auditing Incident management Information technology management Business Marketing
979	D Enterprise IT Shared Services Service Level Agreement Technology Academy Add to Reading List Source URL: its.ny.gov Language: English - Date: 2013-05-23 20:44:42 Open government Public administration E-Government
980	Global Service & Support Technical Assistance Center Guide (TAC) www.harmonicinc.com Add to Reading List Source URL: www.harmonicinc.com Language: English - Date: 2014-06-13 18:17:43 Help desk Outsourcing Business Management Network management Customer support Service-level agreement Technical support Technical assistance center Marketing Information technology management Customer experience management

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